Meet “some” of the Relative Connections Team
Ryan Shaw
Managing Director
My journey with Relative Connections is deeply personal. It started years ago, when I decided to search for a long-lost family member. That experience changed everything for me. It was an emotional and complex journey, and it taught me firsthand what it feels like to yearn for a connection you thought was gone forever.
That feeling—that mix of hope, nervousness, and sheer joy—is exactly why I started Relative Connections. My goal wasn’t just to build a tracing company, but to create a safe, supportive space for anyone searching for a lost family member or friend.
I’ve been on the other side of this journey, and I wanted to build a team that truly understands what our clients are going through. That’s why we’re not just a team; we’re a family. We pour our hearts into every search, celebrating every small victory and working tirelessly to bring people back together. We’re here to guide you, to support you, and to share in the joy of your reunion.
Sue Harrison
Senior Researcher and Intermediary Support
I’ve had the joy of being part of the Relative Connections family since 2016. I’ve been with the team for almost 9 years now, and I can honestly say I’ve loved every single day. My role is to be your guide, your cheerleader, and your rock during the most incredible part of your journey: the moment you make contact.
I’ve been a mum and a wife for over 30 years, and I bring all that love and experience to the team. My family is my whole world, and I treat every client just like a member of my own. I get to hear all the amazing stories and witness the beautiful reunions that happen every single day.
When you decide to move forward with your search, my job is to ensure you feel supported and completely ready for that next step. I’m here to make sure you get the best possible outcome, and I can’t wait to help you write the next joyful chapter of your story.
John Arko
DNA Expert
The story of Relative Connections really starts with Ryan and me. We’ve been friends for years, and we built this business together from the ground up, fueled by a shared dream of helping people. Like any true partnership, we’ve had our ups and downs, but it’s what led me to where I am today, doing what I love.
In recent years, I’ve dived deep into the world of DNA, and I’ve found my true calling. It’s like being a detective, but with a joyful twist. When you have very little information to go on, DNA can provide the crucial missing piece. I get to use my expertise to bring clarity to people’s lives and give them the peace of mind they’ve been looking for.
When you choose our DNA service, you’ll be working directly with me. I’m excited to share my knowledge and help you uncover the answers you’ve been searching for. DNA service
Jake Birchall
General Manager
My journey with Relative Connections started almost a decade ago as a researcher. I loved the detective work, but what really made my heart sing was talking to our potential clients. I found myself drawn to their stories, their hopes, and the reasons they were reaching out.
That passion for listening led me to my role as a lead consultant, where I could hear your story firsthand. Now, as General Manager, I get to use that same care to guide our whole team.
My own family is a beautiful blended one with a son and a stepdaughter. I’ve had my share of family struggles, and I know that family matters more than anything.
My personal experience allows me and the team to approach every call with empathy and understanding, knowing exactly where you’ve been. We’re here to listen, to help you find the best service for your needs, and to support you on your journey.
Jess Rowley
Trace Team Support…well everything really!
I may be one of the newest members of the team, having only been with Relative Connections for 18 months, but I feel like I’ve been here forever!
It’s a true privilege to work with a team that feels like family, and I’ve loved every minute of this journey.
I’ve had the opportunity to learn every aspect of what we do, from the initial consultation to the final reunion. I’m a bit of a “do-it-all” person, and I get so much joy from helping out wherever I’m needed.
I love knowing that my work helps bring people closer to the answers and connections they’ve been searching for.
Jacob Thackray
Search Specialist
As a Search Specialist, I’ll be the first person you speak with during your initial consultation. My role is to listen to your story, understand your circumstances, and guide you through the first steps of the process.
Having gone through my own search journey with my family, I know how daunting it can seem at the start. That experience inspired me to give back and show others that it doesn’t have to be scary. It can be a positive, life-changing step — and I’m here to help you see that.
Even though I’ve only been with Relative Connections for six months, I truly love being part of the team. Every day I get the opportunity to connect with people, listen to their stories, and offer reassurance at a time when they need it most.
I’m here to make sure you feel heard, supported, and confident about the journey ahead.