Here at Relative Connections, we have a series of core value that really are instilled into our team and our everyday working life.
The team are encouraged to remind themselves of these values daily, we have them scattered around the office as a constant reminder of what is at our core and what drives us to provide the best experience for everyone we work for and find.
Our core values are…
- ✅Happy & Helpful
- ✅Protect the public
These five values are simple to understand but we thought it was only right to share them with you. We want you to see what it means to us to help you and hopefully we can put across what drives us to always be better and continue to work with our hearts as well as our minds.
Please read though the following explanations of each of our core values to really understand what drives us daily.
Communication: For us, communication is key. From liaising with external researchers, swiftly ordering documentation to communicating effectively with each other and keeping you updated and in the loop every step of the way. Written and spoken, we need to be able to communicate at every level.
Happy & Helpful: We understand how important a search is and how emotional it can be to delve into the unknown when finding someone. As an organisation we commit to be happy and helpful throughout because we’re here to support you on your journey. When you take up a search with us, you become part of our family and we’ll be by your side every step of the way to share the joy and tears with you. We’re only ever a phone call away to lend a friendly ear too.
Organisation: Our organisation is who we are, we’re proud of how far we have come and where we are going. Our team are the heartbeat of it all. We employ qualified experts to ensure we provide the best standards of service to you, we will always treat you with respect and only ask that we receive the same in return. We have a duty of care to protect our amazing team and the reputation of our business. We commit to continue to grow, adapt and evolve to ensure we are at the forefront and industry leading in every aspect of what we do.
Protect the public: We have a duty of care to everyone we work for and everyone we find. From a personable service to signposting you in the right direction where needed. We commit to guide you in the right direction and offer the best, informed advice as and when needed. We fully stand by data protection regulations in every search we conduct too. All our cases are overseen by our safeguarding expert.
Ethical: We work in your best interests. All searches are conducted legally and ethically with you in mind. We work with respect and integrity and will protect you and your data to ensure we keep you safe throughout your experience with us.
There you have it. Hopefully you can see how important it is to us when you place your trust in us to help you. We don’t take it lightly. Every search is conducted as if it’s the most important search we will ever do.
We love what we do. We love helping people find resolution and closure. No matter where in the world you are or where you’re looking. We truly care about helping you.