How We Handle Personal Data

Our Commitment to Your Data

At Relative Connections, we believe that how we handle your personal data is a direct reflection of our commitment to you. We want you to feel completely at ease, whether you are a client or the subject of a search. Our goal is to always act ethically and to keep everyone safe.

Here’s how we manage and protect your data.

Keeping Everyone Safe

Protecting your data is a fundamental part of our safeguarding commitment and a legal requirement. We never sell data or provide anyone with a direct address. We believe in being a safe intermediary, which means that any data is only passed on with the full consent of everyone involved.

Tracing Relatives and Friends For these searches, our intermediary service is a key part of our process. We make all initial contact with the person we find, which allows us to provide emotional support to all parties and ensure that no data is shared without everyone’s permission. We only connect people through email or phone, allowing you both to decide what you wish to share going forward.

Tracing Where Debt is Involved In these cases, we have a different protocol to ensure everything is done legally and ethically. We will only proceed with a trace if a clear legal contract is in place. Data is only ever supplied to a nominated solicitor who must be able to confirm they are registered and that they will use the data legally and legitimately. If they cannot do so, we will not pass on the data.

In the Event of a Data Breach

We are registered with the Data Protection Commissioner and have strict processes in place to protect your information. In the unlikely event of a data breach, we will report it to the Commissioner within 48 hours. If the breach relates to you, we will inform you directly.

We believe in open communication, and we’re always happy to speak with you if you have any questions or concerns about our data policies.